Frequently Asked Questions

Restaurants are turning to outsourcing for accounting and bookkeeping needs to prioritize customer satisfaction while accessing accurate financial reports, timely sales/cost information, expense control, cash flow management, tax planning expertise, and inventory organization—all without the overhead of in-house hires or software investments. This shift reflects over 70% of restaurant owners emphasizing customer service over administrative duties.

Over Easy Office (OEO) specializes in providing top-tier back-office support and services tailored specifically for Restaurant and Hospitality companies. Our mission is to empower these businesses by offering restaurant-trained professionals to handle various tasks. Essentially, we enable companies to operate 24/7 by augmenting their in-house accounting and bookkeeping teams with dedicated support staff. This ensures that businesses can maximize productivity during their workday and focus on their core operations.

OEO boasts expertise in a wide range of restaurant accounting platforms, including Restaurant365, Ctuit, QuickBooks, Compeat, and more. Additionally, we're equipped to provide training on any other platforms you may be using.

Our specialization lies in serving large-scale hospitality and restaurant companies, encompassing Restaurant Groups, Quick-service restaurants (QSRs), Franchises, and Accounting Firms with a dedicated focus on the hospitality industry. However, we're also open to exploring opportunities in other sectors and industries, should they arise.

Outsourcing your bookkeeping eliminates the overhead costs associated with hiring in-house staff, optimizing cost-effectiveness. With a pay-as-you-go model, you only invest in the services you require, maximizing efficiency. You basically build your custom team base on your priorities.

No, outsourcing to OEO provides enhanced control. With a dedicated Account Manager, you gain a comprehensive understanding of your financial position, ensuring informed decisions.

You'll partner with a Global team of +300 accounting professionals dedicated to leaving no detail overlooked. By outsourcing, you benefit from collective expertise, ensuring thoroughness and reliability in managing your financial records.

Yes, with OEO, we tailor your team to your needs (e.g., inventory management or bank reconciliation) and budget. Processes are organized into weekly 40-hour "FTE" blocks, representing each employee working on your account. You can easily add more FTEs as your business grows or requirements evolve.

By adding an OEO Expert to your team, you'll benefit from a dedicated specialist who is thoroughly trained in your operations, ensuring seamless integration into your workflow. Additionally, a trained backup specialist will be prepared to step in whenever needed, guaranteeing continuous and smooth restaurant operations without interruption.

We typically operate with weekly payments under a pay-as-you-go model. However, we are always open to reviewing different payment options.

Outsourcing to OEO grants you increased access to expertise in leading restaurant accounting platforms like R365, Ctuit, Compeat, and QuickBooks among others, essential for staying compliant and organized. With nightly backups and meticulous record-keeping, you stay prepared and connected, without the burden of managing complex systems.

We prioritize both with advanced encryption, secure storage, and strict access controls. Regular audits and compliance ensure ongoing protection. Our privacy policies and agreements reinforce our commitment.

As an Over Easy Office (OEO) Global Client, you'll have exclusive access to our cutting-edge Frittata people management platform. This platform provides transparent insights into daily attendance, team requests, and vital information to keep you in the loop.

Moreover, your team members will be closely supported by a dedicated Account Manager in the US, ensuring they have the necessary resources and assistance to stay focused on their tasks and projects.

Yes, with our ChouxBox Accounts Payables (AP) Automation Services, you can scan and upload all invoices to your Accounts Payable Dashboard, including itemized and GL distributed invoices. Using machine learning, invoices are accurately coded in your imported invoice queue and digitally stored for easy access and verification.

Weekly statements empower proactive decisions crucial in the dynamic restaurant industry. Unlike monthly P&L reports, which are reactive, weekly statements allow timely spending control and budget adjustments. This ensures you seize opportunities and make informed decisions specific to the fast-paced nature of the business.

Well, in our setup, we have our data entry and manual operations handled in Manila, whereas our account managers, who directly engage with customers, are based in the USA. This setup allows for a seamless workflow, utilizing the time zone differences to offer continuous support while also maintaining cost-effectiveness. This transition has essentially transformed us from being just an offshore service provider to a more localized, nearshore business partner.